Assertiveness

The aim of this course is:
To improve assertive behaviour in the workplace.

By the end of the course, participants will be able to:

• Describe what is meant by ‘assertive behaviour’.
• Identify the differences between assertive, submissive and aggressive behaviours.
• Describe the benefits of behaving in a more assertive way.
• Make use of effective techniques for behaving more assertively when dealing with others.
• Learn more about their own preferred behaviours and the impact that ego states can have.
• Describe useful strategies for dealing with difficult situations.

This course is suitable for:
All levels of staff.


If you would like more information on this course or any of our services then please contact us on +353 (0)57 873 3327 or send us an email to info@newapproach.ie - alternatively you can send us an enquiry by using our online enquiry form.